Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.1  
Friendliness
4.3  
Overall Experience
4  
Price
4.1  
Quality of Work
4.2  
Service
2.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a pleasurable experience.

By fgardner on 4/23/2017 at 8:20 PM. Helped by Billy West.

My wife and I love our Sienna van. It had around 42,000 miles on it and was in need of tires. I was dreading the process pricing tires all over the Internet trying to make a decision. I brought the van in for regular maintenance service and Billy West made the process so easy. I got the factory recommended tires at an excellent price. I live in West Mobile and have been coming to Eastern Shore Toyota for around 8 years now the sales and service are some of the best I've ever experienced. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unscheduled routine maintenance went great!

By RonJon40 on 4/20/2017 at 2:50 PM.

Came in for a routine oil change and a free car wash while we were at it. The waiting area was very clean and the seating area was very comfortable. Enjoyed the coffee and sandwich bar which were fairly priced. Bathroom was very clean as well. We did not make a scheduled appointment so our wait was approximately 45 minutes. Took that time to shop at SAM's club that was located next door. The staff was very friendly and this dealership definitely sets the bar for others to follow. Personally I have never had bad service at this dealership. Knock on wood. :-)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

sales

By ZEN on 4/6/2017 at 11:29 PM.

Hubby gave me a surprised present .....came to the dealership and discuss with Mr. Joshua about the brand new vehicle i really loved.....the whole team works and help us closed the deal...guess what??? after few hours, i got my key and finally drove me a brand new car......everybody is amazing !!! Thank you Mr. Bruce ( sales GM ) Ms. Reyhan ( Finance Business Manager ) Mr. Joshua Pruitt ( Sales rep..) Ms. Wendy and Ms. Loretta for taking care of the paper works.....I got my vehicle Thursday and finally took care of my Tag Tuesday....now i am so confident driving my Brand new Rav 4........Thanks a bunch Eastern shore Toyota team !!!!!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Incompetent Service Department

By Jonathan B on 3/30/2017 at 5:44 PM. Helped by Randy Brooks, Jamie Rivera.

I brought my car to the dealer for a basic 15,000 mile service. They told me it was not time for my car to be serviced. The car was purchased at this dealership. This car was serviced for the first and only time at 5000 miles and the odometer was sitting on 15,000. So when you pull up to the service department and the Service Advisor tells you it is not time for your car to be serviced, you wonder how they have the job they have. I wouldn't advise anyone to purchase a car at this dealership. The service department is incompetent.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience.

By Jeffrey on 3/8/2017 at 1:23 PM.

We could not be happier. The vehicle was immaculate, both inside and out. The staff went above and beyond to make our buying experience a success. The dealership was clean, friendly and inviting. The website was bright, user-friendly, and informative. Our only regret is that we live three hours away and can not easily take advantage of their after-purchase services. Thank you Eastern Shore Toyota for an enjoyable, no-hassle experience!

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
5   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Bait and Switch/warranty enhancement a joke

By Larry on 2/23/2017 at 1:09 AM. Helped by Unknown.

Invoice on sticker shown was 2500.00 more than invoice in glovebox. Had to go back to dealership and they offered compensation after being caught. Warranty enhancement was used by Toyota to acknowledge an issue with turn signal lense and service department was notified. However, dealership knew of issue and when truck was in for service on numerous times they neglected to notify customer and time expired to get work done with enhancement process. Dealer also does not post my reviews this is the 3rd one I am trying to post. They pick and choose only goo revues!!! BUYER BEWARE

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Purchasing a new Camry

By Archie Yarbrough on 2/21/2017 at 2:32 AM. Helped by Bryan Goodwin.

We had a great experience ! It took a little longer than we had planned but Bryan Goodwin, our sales consultant, treated us like family. He helped us find the car we purchased. It wasn't the color we originally wanted and it had a lot more on it than we wanted, but we loved it then and we still love it. I guess the reason it took longer that day was because it was December 30th and it was very busy that day. We had to wait for the financing folks to get to us. Again, thanks to Bryan Goodwin!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Livininob on 2/11/2017 at 12:14 AM. Helped by Cliff.

I would like to recommend Eastern Shore Toyota. The entire experience was great. Great facility. Great staff. Great selection. Great product. I love my Rav 4 and feel appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sets the standard in professionalism/customer service

By ARMYinfantry on 2/12/2017 at 10:07 PM. Helped by Billy West.

Greetings all. To begin I am an ARMY infantry veteran, this is being noted as professionalism and work ethic were at the forefront of my duty for the entirety of my military career. That being said, I recognize levels of professionalism on all ends of the spectrum both objectively and with a focused mindfulness. I also sense the quality or lack of quality of services being rendered by a business or marketplace just as thoroughly as the aforementioned. I arrived at Eastern Shore Toyota for the first time on Saturday, 2/11/17, and immediately felt relieved as the Assistant Service Manager, Mr. Billy West, demonstrated active listening to all of my concerns both directly and indirectly involved with the issue at hand. He also took the time to address elements we discussed which had no bearing on the day's visit. I bought my Tacoma in the north east and due to the salting of the roads, numerous bolts were rusted in place so my servicing took a few hours. As I waited in the lobby, (filled with lush, comfortable chairs, coffee, and a dining area/cafe, Mr. West would periodically stop in and fill me in on updates as my servicing was taking place. This was especially appreciated as it demonstrated that both Mr. West and Eastern Shore Toyota take great pride in their level of professionalism and customer service. First impressions are crucial, and in this case, as I live in Pensacola FL, have no problem driving 40 minutes for future servicing from this dealership[p.

I would recommend this dealer.

Overall Rating

2.0  

3   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Be careful of this dealership

By gujujai4u on 2/8/2017 at 9:45 PM.

Be careful of this dealership. I had been looking for a car for few months and found one their website. They had it for 23k online so I went to buy it and we agreed on the final price and just before I was about to sign the papers they raised the price to 27K. They told me they made a price mistake and will not honor the agreed price. They gave me all kind of reason that the owner of the company has been driving the car and he raised the price because he doesn't want to sell it. I was so frustrated with the whole process. They ended up pulling my credit even though they said they wouldn't until everything was agreed on. Its the worst experience I have had and don't want anyone else to be fooled by these crooks.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service was awesome! Go see Seana!

By Momx4 on 2/7/2017 at 9:49 PM.

Customer service was actually shocking and not what I expected from a car dealership! Had my nails done and lunch while I waited on finance. I will be back for all future automotive needs.. Seana was fast, knowledgeable, efficient and greatly appreciated! Thanks again for all your help Eastern Shore Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership!

By Laura334 on 2/1/2017 at 1:48 AM.

Seab Campbell was my salesman and he made the experience great! Seab was patient because I couldn't decide what I wanted and he took time to let me drive several cars. Then Seab found an awesome deal on a great car that I didn't think I could afford! If you go, ask for Seab Campbell!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

scare tactics, high pressure sales, scam artist

By susie on 1/27/2017 at 1:16 PM. Helped by Young man who was being trained, not his fault it is what the company trains them to do..

I have gone twice in the past two weeks due to recalls on my Car. The first was the oil usage problem where they seal your car and then you drive for 1100 miles then go back to have it tested. At this time they told me I needed a cabin filter, which I had changed several months ago my self for a few dollars and it would be $58 dollars. I paid around $18 dollars for the one I purchased. I told them no thanks. I returned to have my dash installed 2 weeks later after over 2 years of trying to get it done and was astonished when they said it would take a full day, not to expect it until 6 pm and that if I wanted a car I had to rent one. I decided to wait in the waiting room for a while for the stores to open and while I was there I was truly disgusted with the sales tactics going on around me. I will not go into what they did to others due to their privacy being invaded but I will tell you they were very obviously trying to scare people into having additional work done. After 2 short very few miles driving weeks my car all of a sudden needed a new battery, the power steering line was leaking, filters of all kinds needed changing etc. It amounted to over $700 dollars, I guess they were trying to get their money back for the defective dash, because non of these things had a problem. I asked him for a list of problems and cost, but of course when I got the paperwork nothing about the items was on it. Guess they do not want to put it in writing being it is really not broke. I asked the service agent why if this was so I was not told last visit when I had an oil change and check, he said they probably did a quick oil change. I told him they sure charged me for a full one. I do not like going to drive in oil change places for the reason that they do high pressure sales on unnecessary items, but they have nothing on Eastern Shore Toyota. My husband and myself are both looking for new vehicles, but I can assure this will be the last place on earth I would buy another one.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By JParnell on 1/20/2017 at 5:33 PM.

They did not push you to buy a vehicle and the service was excellent! They helped out so much and everyone there was so nice! I will definitely buy my next vehicle from there also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and experience

By Jdw601 on 1/21/2017 at 5:34 PM.

Came to the dealership hesitant about buying a used vehicle. Seab Campbell greeted me right off the bat and made me feel comfortable. Seab helped me find a car that matched my wants and price range. I left happy with my new car, thanks Seab and Eastern Shore Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales lady was excellent Mrs Lee really knows customer serv

By Aliaha Oliver on 1/19/2017 at 8:38 AM.

She was excellent at explaining everything.Took real good care of me had my radio station on in my new car when I got in. The Office were I did my final paper work could use some tips in customer service from her.

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

Very good experience, fast, friendly and efficient service

By VanGuy on 1/14/2017 at 4:57 AM.

I placed an inquiry online. Seana responded immediately and worked with me via text as I was traveling about 45 minutes after work to view the vehicle I was interested in. She had the vehicle waiting and met us at the door. She gave a sufficient overview of the vehicle and proceeded with our test drive. I gave her our offer and only having to work with finance for less that 45 minutes they were able to make the numbers work and we were on our way in our new vehicle. I would highly recommend the dealership and Seana as a salesperson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

To purchase a new car

By Shae on 1/10/2017 at 8:00 PM.

It was great customer service made the process easy and quick. And she's has great customer service and will with anything you need. Go see Mrs.Jones if you need a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Pleased With My Experience

By PrivateUser1984 on 1/9/2017 at 10:38 PM.

Everything went smoothly, no complaints at all. The staff were incredibly friendly and accommodating, even stayed late to finish our paperwork. I drove away 100% satisfied.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

GARBAGE

By Kason4909 on 1/2/2017 at 4:23 AM.

Went to trade my car in. Got horrible service from a manager. They took my vehicle and hid it from me so I could not leave. Made me feel unwelcome and unimportant! I was told that I was waisting their time. Never will I ever shop there again.

I would not recommend this dealer.