Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Buying Process

By Nick M. on 3/28/2017 at 6:14 PM. Helped by Macon Nutshall, Ronnie, Chad Stamey.

I live in Atlanta which is 3 hours from Asheville. I contacted Harry's on the Hill through its website to inquire about the price of a 2017 GMC Acadia. The price on the website was different from the price on GM's Shop, Click, Drive buying portal. The price on the portal reflected GMC's current 17% sales promo. Sales Manager Macon Nutshall responded saying the price on the portal was the correct price, and he would have the price on the website updated. I responded that I was interested in the vehicle. I told him I had a vehicle to trade, and I provided him the information he needed for an appraisal. I was not happy with the first value he provided, and I told him what I was hoping to get. He offered to meet in the middle to make the sale which I thought was a fair value for a vehicle that was sight-unseen. He requested a credit card for a deposit to hold the vehicle. He said the deposit could be applied to the balance owed or would be refunded once the sale was completed. After the sales agreement was signed, Macon requested all the personal information from me he needed to complete the paperwork for the transaction. He offered to shop his banks to see if he could beat the rate I could get from my credit union. Because the best rate he could get was not much better than my credit union, I told him I would use my credit union. I asked Macon about having a rear DVD system installed. He gave a fair price for the part and installation, and he said he could have it installed before I arrived. I drove to the dealership early Saturday morning. On Friday, Macon told me he was not going to be there, but he arranged to have Ronnie help me finish the transaction. While Ronnie was showing me the Acadia and its features, I saw a ding in the front drivers side quarter panel over the wheel. Ronnie had Assistant Sales Manager Chad Stamey look at it. He said they would have fixed it if they had seen it before I arrived. Since I came from Atlanta and it was Saturday, there was not anything that could be done to fix it at that time. He said it would probably cost $50 - 75 to get fixed by a paintless dent removal tech. He said to get it fixed back in Atlanta and to send him the receipt so I could get reimbursed for the cost. The rear DVD system was installed as Macon said it would be. Because all of the paperwork was completed before I arrived and I brought my own financing, I spent a total of 5 minutes signing documents at the dealership. I was at the dealership for less than I hour. My deposit was refunded on the same day. I had the ding fixed for $55 Wednesday evening and sent the receipt to Chad on Thursday. I received a check for $55 from the dealership on Saturday. Overall, it was a great buying process. The price of the Acadia was really good, they gave me a fair trade in value, and Chad stood by his word in reimbursing me for the ding repair. I would definitely consider buying from Harry's on the Hill if I am in the market for a GMC in the future.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service dept. rude

By salcuta88 on 10/9/2014 at 11:25 AM. Helped by don't remember.

I took my car in for a repair, and they kept calling and telling me that they need another hour and another to find the problem. Once they said they (found) the problem, they wanted to charge me $2000 to fix it. When I was asking what they found and what the problem is, the service guy said that he doesn't have time to explain to me what's going on in there. He asked if I want it fixed or not....he was plainly rude and unhelpful.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

If service after the sale is what you are looking for in...

By gklainer on 9/24/2010 at 1:36 AM. Helped by Liar Frank and Byron.

If service after the sale is what you are looking for in a dealership then you may want to keep on looking. A complete lack of thoroughness, honesty and integrity in the service department. Check the internet, BBB and other available websites for comments from other people. They even tried to sell a new vehicle to me instead of repairing the vehicle ! They even changed their story during the BBB process. I would never consider having service done at this dealership in the future.

I would not recommend this dealer.