Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.7  
Quality of Work
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Samantha on 4/17/2017 at 11:39 AM.

Everyone has been so helpful from the beginning of my buying process and far beyond closing. I will be buying my cars there in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing a Vehicle at Joe Machen's Chrysler Dodge Jeep Ram

By CarGuy24 on 3/22/2017 at 4:38 PM.

After perusing the online inventory, I was put into contact with Frank Ferguson. Frank worked to find the best deal possible for us even before we met in person. Once we were ready to go the dealership, Frank did not pressure us to buy a vehicle on our first visit. In fact, we discussed more options, took a test drive, had our trade-in appraised, and then left. Given Frank's kindness and genuine nature, coupled with quality vehicles, we came back a few days later to purchase. Frank and staff were fantastic throughout the entire process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nothing but excellence

By Rie213 on 3/9/2017 at 2:31 PM.

I recently had the privilege of purchasing a 2016 Nissan Altima from Glenn Patterson at the Joe Machens Dodge dealership in Columbia. Glenn gave impeccable customer service. He goes above and beyond the extra mile for his customers needs in finding the perfect vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Jeep

By Christina Winchester on 3/8/2017 at 9:30 PM.

Had a very good experience with Glenn. Have bout several vehicles from him. Always friendly and positive. He even bought me dinner!! Good job Glenn!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Faith in Machens

By Wendy40 on 3/7/2017 at 8:20 PM.

My husband and I have purchased multiple autos from Machens and we LOVE them and their sales staff. We won't buy anywhere else! They also have the best selection and if they don't have it on the lot they will find it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership I've been to in a long time!

By Andy Andrusejko on 3/1/2017 at 5:26 PM.

Called spoke to Zack (our salesperson) looking for a specific vehicle, hyundai veloster turbo. Drove up the following morning looked at the car fell in love with it. The process was seamless! No hassle No arm twisting pressure in and out quickly. Got an awesome deal. The staff was very friendly, the atmosphere is great. Huge thanks to Zack Hardin and the team at Joe Machens Chrysler Dodge Jeep Ram

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Extremely satisfied customer

By AnthonyShaffer on 2/13/2017 at 9:02 AM.

It started by searching for cars online. I found this 2012 Dodge Charger online and I absolutely loved it. I sent an email about the car, and received an email back the next day. Oz worked with me and finally I came in for a test drive. Needless to say it was more than a test drive. Best dealership atmosphere you could possibly imagine.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Recommendation: for Zach!

By Riana Elizabeth Elbel on 10/26/2016 at 6:42 PM.

In searching for a Rav4 with the exact features I wanted (without paying an exorbitant price), I found a listing at Joe Machens. However, I live in St. Louis. A 2+ hour drive added to the stress of car shopping and negotiation sounded like, well, xxxx...but the price was good enough (about $2K below the average listing I was finding in STL for the same flipping car) that I called to see if there was a catch. And I'm pretty happy I called! I got Zach Hardin on the phone who checked the original vehicle I called about, 2 other vehicles matching my description that they also had, and 2 other vehicles on another lot across town! I explained I didn't want to make a futile drive and was on a time constraint, so he had the cars collected & brought to his lot where they waited, keys in ignition, when I arrived. It's an unfortunate experience as a woman that you get talked down to a lot when car shopping. While I don't have a problem listening to someone with more expertise in a field than I have, I'm research-oriented and know my exact likes & dislikes...and don't need to be sold on extra touted features. I never felt any of this with Zach. He was honest, treated me as a peer, answered every question I had with the in-depth detail I was looking for, and even found a flaw (for me) in the car I originally came to view! I ended up loving one of the other cars Zach had gathered for me (and bought it). And it turns out Joe Machens is an USAA (military) approved dealership so I got a USAA discount added in at the end as well! All around fantastic experience. I love my car, so hopefully won't be shopping for another for a bit but, if I do, I'm looking for Zach. (If you read this - Thanks, Zach!!!)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bad Experience Turned to Excellent Experience!!

By Kwongwoo on 8/2/2016 at 5:30 PM.

My experience with Joe Machens Jeep. Last year I saw the Jeep Renegade “Dawn of Justice” package come into the market. I made inquiries online with JMJ and got a quick response from one of the Sales Advisor’s (will not mention name as it does not impact the entire team). I spoke with the Advisor on the phone and told him my background information and the response I received was “just come in”. So I did, I again laid it all on the table again. After approximately 3 hours my wife and I started to walk out and the advisor asked where we were going. I explained and the response was “we can’t do a deal anyways”. Thursday July 28th, 2016 I was checking the Joe Machens website and saw that they had the Jeep Renegade “Dawn of Justice” package again. So, again I inquired online about the vehicle. I received an email from the same Advisor as before and another Advisor. I chose to go with the other advisor Glenn Patterson. Friday July 29th, 2016 Glenn had called and left a message on my machine which was professional and detailed. I called Glenn back and explained to him my situation. Glenn was upfront with me but said he will work hard to get a deal done for me and to come in when I was available. I arrived at JMJ at 1:00PM and met with Glenn and he was very professional and courteous. We spoke about our situation and Glen said he will work hard for me and he did. He not only worked hard for me, he worked hard for another customer too. Glenn pushed for a deal that would be as close to my request as possible. Glenn acted as my representative towards JMJ for the best deal possible. After all of Glenn’s hard work, he introduced me to Heath Connell, Business Manager. Heath told me that he had worked really hard on my deal with Glenn and was only able to come up with one resolve. Heath explained in detail why that was the only deal he could do and did not pressure me at all to make the deal but showed me more positives than the negatives. I chose to accept the deal even though it was not 100% what I was hoping for financially but Heath assured me that JMJ will stand by their customers and he can help me in the future. I drove away in the vehicle I was waiting for almost a year. All thanks to Glenn Patterson and Heath Connell!!!!! I want to thank Glenn Patterson and Heath Connell for making my bad experience in the past as if it never happened!!!!! They both were professional, courteous, honest, knowledgeable, and respectful!!!!! I will continue to do business with Joe Machens Jeep for as long as I can. I also want to say that Glenn and Heath are examples of what team work is and the entire team should not be rejected from one bad experience. Thanks Guys!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

100% Satisfied!

By bjenkinsjr on 7/28/2016 at 5:31 PM.

Coach, Mike Jacaway, and Steve took great car of me. They were easily accessible, clear and open with communication, and listened to any and all of my questions/concerns. I'd definitely recommend friends and family to shop with these guys any day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dude...You Guys Rock !!!

By Mr. Lowe on 7/23/2016 at 1:56 PM.

I just purchased a "new" used truck yesterday (Toyota Tundra CrewMax) and I'm totally delighted! Glenn Patterson helped me through the conversations and process. He was a super professional advocate on my behalf and I'm grateful to him for his guidance & help. We handled the transaction thru emails, texts, phone calls, & finally, face-to-face. I drove all the way from Indiana to Missouri for this fantastic deal...I truly believe it will be one of the best vehicle decisions that I've ever made. Blessings to all !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made buying a Jeep a pleasure!

By james999 on 3/20/2016 at 2:15 AM.

I worked with Orion Ferreira at Joe Machens in buying my first Jeep about a month ago and was very impressed! I was intimidated at first admittedly, as Jeeps have such a solid reputation but also often seem to come with a high price point. But Orion clearly did his research and was able to not only find a newer Jeep than what I had originally expected to purchase (a 2012 Compass when I had been looking at Patriots from around 2008-2009) but also found me one with 4x4 and extra features all at my required price point! The sales process was painless, my trade in was handled well, and a minor problem with the car was fixed quickly prior to me taking the vehicle. All in all, I can give only the highest recommendation to the Joe Machens staff, and particularly to Orion whose attention to my needs, exceptional attitude, and eagerness to address concerns would definitely bring me back to Machens in the future. Thanks, guys!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Do not use

By Huskerfan2004 on 1/16/2016 at 6:01 PM.

I would not recommend using this dealership. Horrible customer service it took 2 tries to not fix something. They also left the front bumper not securely fastened to the frame causing me to get a flat tire wanted nothing to do with fixing it and acted like I was a complete pain in their rear. No good words for this dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chris S. Rocks thanks for helping me!!

By Zigler51212 on 12/26/2015 at 6:05 AM. Helped by Chris S..

With being my first car purchase I was very nervous about it but Chris S made sure I understand everything and if I didn't he broke it down for me. He worked the number just right so I was able to get a 2013 fusion in my price range. Chris is not a typical pushy car sales person, he listens to what you tell him. I can say that I am more then 100% happy with my new car. Thank you Chris S for not being that pushy car sales men.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

What a great experience!

By Jones98 on 11/23/2015 at 7:34 PM. Helped by Mark Hodges.

Mark Hodges sold me two cars at Machens. He worked very hard to make sure my son and I had the car we truly wanted. I didn't know before today that buying a car could be so easy!!! Thanks Mark and everyone at Machens Lori Jones "I LOVE my JEEP!"

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Parts/Service - YES. Sales - NO.

By FroggyHawk on 8/5/2015 at 3:14 PM.

This is the only Jeep dealership in the area, so I am forced to take my Jeep here for service. And so far, I am very happy - knowledgeable, friendly people, reasonable rates, and they have what's needed. In terms of parts or service, I would recommend this dealership easily. The sales department, though... ...if what my daughter and I went through is a fair representation, I wouldn't go near this place with a ten-foot pole. My daughter was in town and wanted to drive some vehicles to make a better choice when she buys a car in the near future. I've been in the dealership enough times, and I figured this would be relatively easy. Also, we had just come from another Machens dealership (Machens Mitsu/Mazda/Fiat) where we had a wonderful experiences. First of all, it was HOT. And I can understand if sales people don't want to wait outside. We pulled up, got out of the car, and looked around. No one around. So we went in and looked for a salesperson. We were never greeted, and apparently we had taken our invisible pills - even while walking around the sales area, no one asked if we needed anything. So, we went out and started looking at a 2013 Dodge Dart Rallye, parked in the front row, in plain sight of the building. It was open, so we started crawling all over it (in the searing heat) as I showed her all the features, including under the hood and the trunk. A couple of times I looked at the dealership window (where a yellow Viper is in display under its own room) and waved my arms frantically for someone, anyone, to come out and help us. When no one did, we went in the sales door, and Louis Finigan came up to us (never introduced himself; the only way I know his name is that your website includes pictures) and asked if we needed help. I said, "Yes; we'd like to test drive a car!" He said that he'd get a sales person, and in a few minutes came back with Ed Still in tow. He did introduce himself (and shook hands, something Louis didn't do), and asked us to follow us to his cubicle. He pulled out chairs, we sat down, and he said, "So, you're wanting to drive a car - a minivan?" We both found that VERY offputting - just because you're dealing with a young woman in a sundress, don't expect her to need a minivan! Strike one. He then started asking for information. We explained why we were there, and made it clear that we were not purchasing anything that day - we were there so my daughter could test-drive a car. He asked her for her phone number, and when she said she was not comfortable giving that out, he said that it was company policy that they needed a phone number and email address for a test drive. We could look at cars without it, but would not drive a car unless that information was given. REALLY? We just went to another dealership IN THE MACHENS FAMILY and were never asked for that information until AFTER the test drive! STRIKE TWO. She furnished her mother's home phone number. We told him what car we were looking at, and he said he would get the keys and bring it to the door, even after we said it was right in front of the dealership. After about ten minutes, we went outside, in the heat, to look for Ed. He had passed the car, and apparently didn't have the right key. So it was time for him to play the "use the panic button as a locator" game. We finally heard it down the hill. He turned to us and said, "Well, that one's buried. I'll go get a key for another one. Come on back in." Really, Ed? You don't know your inventory enough that you have to search around with the panic button on a key fob? I even showed him which car we wanted to look at. That apparently had no meaning to him - he could have written down the VIN and got the key from that. But apparently Ed doesn't work that way. There was no way I was going to back in the dealership and have someone who obviously didn't give a xxxx waste my time, and especially my daughter's. Just because you aren't going to make a sale today doesn't mean you have to treat us badly. STRIKE THREE. YOU'RE OUTA HERE. And after ten more minutes, waiting outside for Ed, so were we. As we walked over to our car, I noticed three salespeople - including Louis Finigan- gathered around a golf cart. As I drove off, I rolled down the window and said, "Please tell Ed we left." Louis responded by saying, "NO PROBLEM!" I'll go back there for service. Buying a car? I'm going somewhere else.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely satisfied

By steve/janet on 7/21/2015 at 7:16 PM.

Previously bought a new van from these guys and recently returned and worked with Jamie Vestal and Jake Cohen to fulfill a dream of traveling in a fifth wheel trailer and pickup. We will always return to Jamie and Jake for our auto needs!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

getting good service after the sale is impossible

By soulbite on 6/5/2015 at 3:23 AM.

Quick at selling you a vehicle. Not so great on the service side. Had great experiences at other Machens dealerships bmw, Mercedes-Benz. So when I needed a pickup I thought of joe machens. They are not all created equal. Won't be mentioning names, will be wishing them luck as I take my business elsewhere.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Place

By wanddsmom on 4/23/2015 at 12:41 PM.

I just got my first new car and I am glad that Matthew sold me my car. He is very straight forward, honest, hard working man. He made sure that when I left I was completely satisfied!!! Thanks Matthew Brammer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ed Still

By huyser4829 on 12/28/2014 at 6:16 PM.

Ed was very professional and helpful. Machens had every truck we ever wanted to look at. This was probably my best experience with a Machens dealership. Thank you so much for the great new truck and the experience.

I would recommend this dealer.