Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
2.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of My New Truck

By Jared042000 on 4/12/2017 at 7:32 PM.

Friendly and patient staff. They made sure I got everything I wanted out of my new vehicle. Also they were able to work with my schedule and made the process fast without any problems.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Outstanding salesman!

By Car happy on 1/24/2017 at 2:38 PM.

Everyone here is great to deal with, but the best salesman is Danny Gingerich! He always knows what is in the inventory, and what is about to be in the inventory so he can find you what you want, be it new or used car. He is knowledgable about what he sells and willing to go out of his way to please. Our family has purchased four cars from him and we be back for more--he is that good!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Horrible Customer Service

By Goldy on 10/24/2016 at 3:54 PM. Helped by Do not remember name.

Ordered tires online, and set a date. Arrived at saididate, I was told they had no tires in stock to fit my car and no knowledge of my order. I showed them my email confirmation showing what I had ordered and the appointment time. They shrugged their shoulders and said they never get the online orders. We blocked off an entire Saturday afternoon for this, as we live an hour away. So we wasted this time for no reason especially since we wanted to get this done days before but their online system showed the soonest appointment was two days away. A TOTAL WASTE Of our time. I received the apology as I was walking out the door.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive experience buying new Highlander

By Linda on 10/12/2016 at 5:11 PM. Helped by sam edwards, joe Haner.

Don and I had a great experience with Sam Edwards when we bought our new Highlander. Sam was thorough in explaining and demonstrating all the features. He was particularly sensitive to our "technology learning curve challenge" (we're baby boomers) and demonstrated all the features carefully and patiently. We've had the car about a week and we love it! We'll ask for Sam when we're ready to trade again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First vehicle purchase

By Chris-miz on 10/6/2016 at 4:22 AM.

I had my hesitations going into Joe Machens, being an unofficial monopoly of car sales in Mid MO. I leased my first vehicle earlier this month and it was one of the greatest experiences ever! Everyone was outstandingly helpful when working together. Sam Edwards is an amazing guy who's passionate about finding the right vehicle for you. He's completely down to earth, an exceptional listener, and a completely honest salesman. I will be referring everyone!

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

beleve or not, it is a good place to get a car!

By Maxhong on 10/5/2016 at 3:43 PM.

The place has really good deals! Customer service are pretty good, and I had a good day there, strong recommend! The manager helps me to sell the car pretty fast!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Staying with Toyota!

By Safegal on 9/27/2016 at 4:06 PM.

I have driven a Toyota for 30 years. I am so thankful I was able to buy my new safe car from William Dotson, a most courteous and knowledgeable salesman, I am most grateful for his dedication to instructing me on the operation and technology use of the vehicle. He was also very conscientious in expediting the delivery of extra items for my new car and finalizing agreements with my trade-in. So happy to have caring friends in sales, and be back with the wonderful people in the service department!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Spur of the Moment Decision

By cyzr77 on 9/1/2016 at 8:54 PM. Helped by Dante Guzman.

We went in to Machens Toyota looking at minivans. I was 41 weeks pregnant and preparing to have a baby the next day. We had spent the first part of the day at Nissan and Honda and didn't find anything that we really liked and felt comfortable in. We have shopped at Machens before and bought 3 cars there prior, but we wanted to do our investigating and ensure we found the vehicle we liked the best. Our initial intent was to just find the minivan we liked the best, then purchase one in a few months. We met with Dante Guzman and he found a 2015 Sienna we took for a test drive. We immediately liked it better than any of the other vans we had driven that day. Dante found us a Sienna with many perks we weren't expecting to necessarily find. Dante was great to work with, personable, and professional. Machens was able to give us a great trade value for the Toyota Venza we had. Although we couldn't get the price of the minivan down, the trade value helped to make up for it. We drove our new baby home from the hospital in our new-to-us minivan 3 days later. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Car, No Regrets!!

By Lee_ann1227 on 8/24/2016 at 4:49 PM.

I have been waiting to buy a car for years but never found what I wanted. It was going to be my first car and I wanted to keep it for a long time. Finally I found the car online. I called over and talked to Dean, He was awesome. He wasn't pushy (like many other salesman I've met) and very nice. He had great deals for me and when I went over, we drove the car and I bought it. Everything went so smoothly. I dealt with Cameron for the payments. He made sure I understood everything. They both were honest and great people. The entire team was amazing!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I LOVE my new Toyota Sienna

By skidwell on 8/16/2016 at 10:31 PM.

Thank you so much Sam Edwards for helping us get our new van. He is an honest no pressure salesman. Sam was very knowledgeable and answered all of our questions. If you need anything after the sale and contact him he responds extremely fast! Thanks again Sam

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

The best Guys you'll ever work with

By Brenda D on 7/30/2016 at 1:11 AM.

From start to finish our experience to purchase a Toyota Sienna was magical. Everyone was friendly, helpful, and went above and beyond to make us comfortable. The day was hot and miserable but it was cool and refreshing inside dealership. Everyone had a welcoming smile. If we had a little waiting to do out came the refreshments. What could have been an exhausting, stressful day was as easy as could be. When it came to the details everyone was happy and willing to answer any questions with knowledge and patience. By the time we drove off the lot with our beautiful Sienna we felt we were friends with the entire sales team. Jesse (Big Country) Abbott, great sense of humor, a big teddy bear, really knows how to put you at ease and help you find exactly what you're looking for. Cameron Tigg, very kind and patient; explained all the paper work in a very easy to understand way. And, Darnell Thomas was fantastic; very kind and friendly. Thank you all for your friendly dedication to your customers. It is much appreciated. Brenda D

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By jwbyrd on 6/9/2016 at 1:47 AM.

I was very pleased with my recent car purchase with William Dotson. He was very helpful and attentive. I am from Springfield, Mo and have never loved my experiences with our local dealership. The 2.5 hour trip up to buy my Camry was well worth it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Couldn't be happier!

By KatieJ on 6/7/2016 at 12:11 AM.

I recently went into Joe Machens Toyota Scion not knowing what I was looking for. William Dotson was there for me every step of the way. He listened to me, answered all of my questions at least twice, and helped me narrow down my options. William never pressured me just to make the sale. He was always genuine, friendly and willing to go the extra mile to help me feel comfortable during what is usually a dreaded venture. We eventually found the perfect fit for me in a 2016 RAV4 SE and I love it! Couldn't ask for a better guy or car buying experience! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing new car buying experience

By ReneeS on 5/31/2016 at 9:14 PM.

I just purchased a new Toyota Higlander and this dealership was, by far, the easiest I have ever worked with. My salesman, William Dotson, was pleasant, kind and incredibly helpful. I drove all the way from Kansas City to pick up my car and would do it all over again just to work with these guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I LOVE MY 2015 SCION FR-S I PURSCHASED!!

By LeiLanaisBlessings777 on 4/28/2016 at 3:27 AM.

My experience with Joe Machens Toyota was the best. Dean Hovis treated me fairly with integrity and was respectful of my time. He went the extra mile to make sure i got the car i wanted. i was honored to work with him. His Business Manger , Brian Baily, was very honest and answered all my questions with integrity. i felt i could trust these two men , i have to say this is the best experience i've ever had buying a new car. i will always come back to this dealership, to buy my cars. I will share my experience with everyone i meet. They are the best!!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

They almost did it right, but dropped the ball at the end

By Mtooletime on 3/23/2016 at 11:46 AM.

They had the deal they had pushed for, they even hurried through the paper work so fast it would have taken four people to keep up, they pushed the power train warranty, that I thought would be a waste but having dealt with Joe machens before I knew it was a must ,this was a Saturday the truck needed a seal on the rear axle ,an inspection ect. They removed the licence plates from my trade and put a dealer plate on It ,they claimed that they now owned it ,but I could borrow it till Monday when the truck would be ready, they don't want you to have buyers remorse and look somewhere else, on Monday I called to see when the truck would be ready, I was told it would probably be Thursday, I said I have to make a trip down south Tuesday night, so they loaned me a different truck on, Tuesday, 30 minutes after I picked up the loaner they called and said they couldn't sell me the other truck because they found out the motor had serious problems, I said no problem I bought the power train warranty just put a new motor in it, the manager said he would have to check and see if they could do that , on Wednesday I called them and they said they could not do it under the warranty and that they would not do the right thing and put a new motor in it, they would just take it to the auction and let some other unsuspecting victom deal with it, I guess sellers remorse, they could have had a lot of good advertising if they have done the right thing, but instead they get bad advertising and lots of it

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Bill Hinson, Sales Advisor Extraordinaire

By Jrvalero on 3/17/2016 at 10:27 PM.

Just leased a 2016 Camry from Joe Machens. Bill Hinson made that experience remarkable, friendly, memorable, and worthy of my business!! ...and I'm not an easy customer to please. Thanks Bill. You've earned my loyalty and trust.

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Disappointed loyal customer!

By 1cooper on 2/4/2016 at 5:10 PM. Helped by Walter Moore.

I am extremely disappointed with my latest transaction for two reasons. The first being the salesman neglected to turn my check and title into the business office. This resulted in a phone call from the business manager several days later demanding I bring in a check and the title the next day. Why he did not contact the salesman first, I do not know. He also failed to return my follow-up phone call the next day. The second reason concerned the vehicle. I found the vehicle rode and handled very poorly. Before I drove back to the dealer, I decided to check the tire pressure. I found all four tires to be over-inflated by 10-12 pounds. This was an obvious safety concern. It has also made me wonder what else may have been omitted during the vehicle preparation. I have done business with Machens Toyota since 2002 and have come to expect better service. I guess I was wrong

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

my MachensToyota buying experience

By tlc tec on 1/27/2016 at 4:11 PM.

Tyler was very educated on the 2016 Tacoma. He was very helpful as were all the staff we met. The dealership is clean and very modern. Overall the experience was not painful as it is at some dealers. we would highly recommend both Tyler and Machens Toyota

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience at Dean Hovis

By Angelia on 12/7/2015 at 11:13 PM.

I write this review twice because the internet broke down again just now. However, I am still glad to share my buying experience at Dean Hovis here. I am new to this town and I just arrived at October. Luckily, I got Dean's help to pick up a fantastic car. To be honest, I do really like my car and the ice cream at Dean's office. I have searched a lot about second-hand car and I believe the most important thing for buyers is the autenticity of information. And I think Dean and Joe Machens Toyota Scion have done a great job. I would like to recommend Dean and Joe Machens Toyota Scion to my friends who also want to buy a car here.

I would recommend this dealer.