Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easily the BEST car buying experience I've ever had

By GoneGator66 on 6/16/2017 at 2:31 PM.

I drove 2 hours to buy a 2017 VW GTI and it was worth every bit of my time. A friend referenced me to CJ at Pete Moore and we initially talked over the phone. He listened to my concerns and needs and said he'd get back wth me. As promised, he presented me with an offer for a new GTI. However, he went beyond expectations and accommodated my "wish" for a model with "specific" rims. I was thrilled. Now, over my years of buying cars, I'm used to the song and dance of dealing with a car dealership. Plus, the long drug out process of haggling. When CJ presented the initial offer, I didn't know what to do. There was no need to haggle. No need to go back and forth. The deal from CJ, and the manager Jeff at Pete Moore, was simply that good.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Excellent service

By Happy customer on 5/24/2017 at 12:22 PM.

I am very happy with the service my mother of 77 received. No stress and very accommodating. Mark Torelli was very polite and efficient. I will definitely return in the future for a purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

The least stressful car buying experience...ever.

By norfla71 on 5/21/2017 at 1:27 AM. Helped by Dylan Lampe.

My sales person was Dylan Lampe, whom I had been working with on and off for about 3 weeks. Let me start of by saying he is, without doubt, the easiest sales person I've ever worked with; he is honest, attentive to your needs and gives off none of that " used car salesman" stink that seems to permeate most stealerships I've visited over the years. My situation is not unique; needing a new car to replace the wife's 14 year old beater, but have some financial issues. After visiting about half a dozen other dealers, from major chain stores to mom-and-pop third tier dealers, I began to resign myself to being stuck with buying something less than ideal (older, tons of miles, unknown history). Today I called Dylan to check out a 2016 Mirage they had on special, figuring this was my last chance to find my "unicorn" special deal. Unbeknownst to be VW credit had approved me during a previous visit for a 2017 Jetta S (was trying to purchase a recently released 2015 Golf TDI). Not only were they sympathetic to my plight, Dylan went out of his way to answer questions I had about other options on their lot in my price range (trucks and SUV's were available, but they had tons of miles and were still out of reach). Needless to say I was shocked to find out I had been approved for a much better rate than even my credit union would approve; they got me into a brand new car, with no cash out of pocket, for a payment I could easily swing. The title says it all. I've been buying cars since I was 18 (about 30 years now) and have purchased about 35 cars in that time and this is the only time I didn't feel that dreaded "buyers remorse" lump in my stomach wondering if I was getting screwed or not; not only did I get a great deal, it was expediently concluded (about 10 minutes in Kim's office). From final signature to detailing and final walk through was less than 45 minutes. Overall, you cannot go wrong with Pete Moore Imports. Saying that, I had a 180 degree experience at the Chevy store during visits and purchasing over the past year. Like human siblings they could not be more different.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Painless and honest transaction

By Used red bug on 5/16/2017 at 4:41 AM.

Very please with entire experience in purchasing a used Beetle coupe for my wife at Pete Moore. We were treated like friends by Steve Beauchamp and the entire team. Asked for and received a fair price vs listed price online and Steve had the car cleaned and ready to test drive when we got there. I would say this was one of the more stress free and civilized car purchase I have made. We would certainly recommend Pete Moore and in particular Steve Beauchamp for your auto needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Truly Positive Experience

By Linda1000 on 5/6/2017 at 3:55 PM.

This is the third new VW I've purchased from Pete Moore and fourth was leased and later purchased. By far, the best car-buying experiences ever! Salesman, Rick Cribb, took fantastic care of me, first by explaining the TDI Buy-back program and the necessary steps involved and then to find me the exact car I was hoping to find, but had been unable to in Orlando. Jeff Korel supports his salespeople in satisfying their buyers and Kim Gilbert makes sure that the closing and financing are easily understood, seamless and executed expeditiously. If you're looking for a new VW it's worth a trip to Pete Moore in Pensacola. Ask for Rick and tell him Linda sent you! If it's service you need I also recommend Pete Moore. Ask for Mike or Rich and you will be more than satisfied with your experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy vehicle buyback

By Conor on 5/5/2017 at 6:49 PM.

Sales reps were proactive when keeping me informed about the arrival of my new vehicle to their dealership. They provided me with quick, simple answers to my questions and sent me on my way with no issues. Everyone worked to get me the exact car I wanted and with whatever discounts were available.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By apennewill on 5/3/2017 at 8:29 PM.

Another excellent experience at Pete Moore. This was my second car car from there. Kyle Prell was awesome to work with as usual, and so was the rest of there staff. Highly recommended. Very nice, friendly people.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price

Pleasant experience

By Jcs73 on 4/30/2017 at 7:34 PM.

Mark was super honest and efficient when working with me. He met me at the door and had the vehicle I had called about waiting for me. I was able to trade in my vehicle and get the car I wanted at the price I wanted! The whole process only took about an hour! Very pleased with how quick and painless the whole process was from start to finish! I highly recommend!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Yes to TDI

By Karan D Lewis on 4/26/2017 at 5:00 PM. Helped by Josh, Jay.

The Pete Moore Automotive Team works hard to provide a hassle free automobile purchase. Mark Torelli was the first person we encountered during our search for our new car. He managed to make our car buying experience on of the best ever. Mark’s personality & people skills make him an asset to the Pete Moore Team. We would definitely recommend him to anyone shopping for a vehicle. We would also like to commend the finance team for their continuing paperwork review. Their concern for correctness needs to be recognized. Oh yes, let’s not forget service. Jay is the go to guy for great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying

By Oss47f on 4/26/2017 at 3:09 PM.

I called Mark and wanted a specific vehicle. Not only did he find it he kept me in the price range i wanted. This was for my wife and it was ready as soon as i got here. I have nothing but good things to say about this but. If you need a vehicle and want an expert who will find what you want ask for Mark. What a great experience!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

LOVE the TDI

By winter,robert56 on 4/25/2017 at 10:47 PM.

When the email showed up about the available 2015 TDI's came to the house I knew I was interested. VW treated us well with the court mandated buyback of my wife's 2013 Passat. So I knew that I would like to do business with Pete More Imports. Mr. Rick Cribbs was the first person I called and within 24 hours I had a new Passat TDI. Thanks to all. Bob

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Can't possibly get better than Pete Moore VW

By HTR USMC on 4/25/2017 at 9:37 PM. Helped by Jay Rosenfeld.

Just finished the paperwork for our 3rd Pete Moore VW in less than a year and have been using the service dept for the same amount of time. Truly excellent care from both sales and service. Can't say enough about CJ Jenkins our salesman! Great equipment knowledge and personal service. Service has superior folks as well Jay and Rich stand out. These folks at Pete Moore should seminars to Sacred Heart Hospital staff on how to run a compassionate yet efficient business!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience buying Volkswagon

By Becky54 on 4/24/2017 at 9:03 PM. Helped by Raul Delgado, Raul was the best.... Enjoyed working with him....

Everyone at Pete Moore VW was super helpful and super nice. Every minute I was there someone was making sure I was being taken care of. Everything about the car was explained in detail. I love my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service helping me find a new after my car accident

By Jtwilbur8 on 4/18/2017 at 3:11 PM.

I was in a car accident while driving a vw a few weeks ago and walked away with scratches. I knew I wanted another one because I felt safe in it and the vw is the only car I have ever driven. With the help of Nick and Jeff they helped me find my dream car. I could not be more grateful and would recommend this vehicle to everyone I know!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second time around.

By Hanne1 on 4/17/2017 at 10:04 PM.

This is my second car from this dealership. I like all of you and always feel welcome and appreciated as a customer..It was a big part of buying another VW. Hello Wolfsburg can you hear me.? Mark Torelli did everything possible to make the purchase go smooth and easy. A big thank you to all involved in the purchase, you are tops.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experence

By CPetersen on 4/17/2017 at 4:44 PM.

The staff and crew went above and beyond to get me into my new VW Bug. They had all my paperwork prepared and ready for signature in record time. This was the best car buying experence I've ever had. There ease of making me comfortable was very enjoyable. I would highly recommend their dealership if you're in the market for a new or used car.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Used Car Purchase for Daughter

By TLBACKES on 4/12/2017 at 3:51 AM.

My daughter and I visited Pete Moore Volkswagen to look at a 2013 Kia Forte that we saw advertised on the internet. The car was to be titled in my daughter's name and she was paying most of the cost. We were assisted by Mark Torrelli, who was very personable, and helped us answer the questions we had about the car. My daughter was impressed with the car, and we decided to buy. We were shown to a comfortable waiting area for a brief time as the paperwork was prepared. But once we were called in, the process of signing the paperwork and getting on our way was the most expedient I have ever seen. This was a great experience and my daughter is very happy with the car. Perhaps the most notable aspect of the experience though for her, was that everyone dealt with her professionally as the buyer of the car - even though I was there. As a 21 year old buying her first car, she wasn't sure what to expect, and being treated with that kind of respect meant a lot to her. .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car purchase

By Chris Fuller on 4/10/2017 at 2:56 PM.

Dealt with CJ with two car purchases. Myself and my girlfriends. Every thing was smooth and simple. Would definitely recommend and return to buy another VW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mark torelli

By Marliyn Monroe 63 on 3/31/2017 at 6:01 PM.

Mark was so helpful and nice. He has a real people chemistry. You are really lucky to have him. He made the buying experience a cinch. Even though he exudes professionalism. We connected with him on a personali basis. What a great way to do business.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great inventory and sales team

By Jennifer on 3/28/2017 at 2:49 AM.

We had two Volkswagens that were part of the diesel buy back campaign. Pete Moore's sales team made this an easy process and had us in new cars with NO downtime. They have an awesome inventory to choose from and our salesman (Mark) was devoted to finding us the perfect Passat. If you are looking for a new vehicle with great sales and service, you should give Mark a call.

I would recommend this dealer.